Shipping & Returns

Processing & Shipping

Every unit is made with care, so please allow 5–7 business days for us to prepare your order before it is dispatched. This processing time covers the creation and preparation of your unit.

All wigs are subject to a 5–7 working days processing window (excluding weekends), except wigs purchased during sales. Once your order has shipped, you will receive an email with dispatch information.

Shipping Information

Order Changes

Once your order has been dispatched, we are unable to make any changes. This includes updating the delivery address, changing the shipping method, or editing the items in your order.

Please Check Your Shipping Address

Before completing your purchase, please make sure your shipping details are correct. We cannot be held responsible for orders that are delayed, returned, or undeliverable due to an incorrect or incomplete address.

Lost or Missing Parcels

Once your parcel has been handed over to the courier, delivery is managed by the shipping provider. If your package is lost, delayed, or appears to be missing, we recommend contacting the courier directly to open an investigation or claim.

Delivered Orders

We are unable to offer refunds or replacements for orders marked as Delivered by the courier. If your tracking shows your parcel has been delivered but you have not received it, please contact your local delivery office or courier as soon as possible.

Tracking Your Order

You will receive a shipping confirmation email with your tracking number once your order has been dispatched. Please allow up to 48 hours for the tracking information to become active.

International Orders

Orders shipped outside the United Kingdom may be subject to import duties, customs fees, or local taxes once they arrive in the destination country. These charges are set by your local customs authority and are the responsibility of the customer.

Returns & Refund

For this reason, we are unable to accept returns, exchanges, or cancellations once production has begun, unless your item arrives with a genuine manufacturing fault.

To be eligible for a fault assessment, your wig must be returned in its original condition. We cannot accept items that have:

• Had the lace trimmed or cut.
• Been worn, washed, coloured, styled, or otherwise altered.
• Had the hygiene seal or tag removed.

We encourage you to review your order carefully before checking out. By placing an order with Taoge, you confirm that you understand your wig is custom-made and is therefore not eligible for a refund or exchange unless it is faulty.

Nothing in this policy affects your statutory rights under UK consumer law.

Colour, Texture & Length

Colour

We do our best to ensure every product photo reflects the true colour of our hair. However, slight colour differences may occur due to lighting during photography and variations in screen settings. The shade you receive may look slightly different from what you see online.

Texture

Some of our units are photographed with soft waves to showcase how beautifully the hair can be styled. Unless otherwise stated, these waves are created using heat styling and are not permanent. After washing or over time, the hair will return to its natural straight texture.

Hair Length

Hair length is measured when the hair is straight. If you choose to wear your unit curled or wavy, the hair will naturally appear shorter than its stated length. As a guide, curls can reduce the visible length by approximately 2–4 inches. We recommend selecting a longer straight length if you plan to wear it curled.