Custom-Made For You

For this reason, we are unable to accept returns, exchanges, or cancellations once production has begun, unless your item arrives with a genuine manufacturing fault.

Fault Assessment Eligibility

To be eligible for a fault assessment, your wig must be returned in its original condition. We cannot accept items that have:

• Had the lace trimmed or cut.
• Been worn, washed, coloured, styled, or otherwise altered.
• Had the hygiene seal or tag removed.

If, following our inspection, your item is confirmed to have a genuine manufacturing fault, any approved refund will be processed to your original payment. Please allow up to 28days from the date we receive and approve the returned item for the refund to be processed. Depending on your payment provider, it may take additional time fo the funds to appear in your account. We encourage you to review your order carefully before checking out. If you have any questions before purchasing, we are always happy to help.

By placing an order with Taoge, you confirm that you understand your wig is custom-made and is therefore not eligible for a refund or exchange unless it is faulty. Nothing in this policy affects your statutory rights under UK consumer law.

Colour, Texture & Length

Colour

We do our best to ensure every product photo reflects the true colour of our hair. However, slight colour differences may occur due to lighting during photography and variations in screen settings. The shade you receive may look slightly different from what you see online.

Texture

Some of our units are photographed with soft waves to showcase how beautifully the hair can be styled. Unless otherwise stated, these waves are created using heat styling and are not permanent. After washing or over time, the hair will return to its natural straight texture.

Hair Length

Hair length is measured when the hair is straight. If you choose to wear your unit curled or wavy, the hair will naturally appear shorter than its stated length. As a guide, curls can reduce the visible length by approximately 2–4 inches. We recommend selecting a longer straight length if you plan to wear it curled.

Processing & Shipping

Every unit is made with care. Please allow 5–7 business days for us to prepare your order before it is dispatched. All wigs are subject to a 5–7 working days processing window (excluding weekends), except wigs purchased during sales. Once your order has shipped, you will receive an email with dispatch information.

Order Changes

Once your order has been dispatched, we are unable to make any changes including updating the delivery address, changing the shipping method, or editing the items in your order.

Lost or Missing Parcels

Once your parcel has been handed over to the courier, delivery is managed by the shipping provider. If your package is lost, delayed, or appears to be missing, we recommend contacting the courier directly to open an investigation or claim.

Delivered Orders

We are unable to offer refunds or replacements for orders marked as Delivered by the courier. If your tracking shows your parcel has been delivered but you have not received it, please contact your local delivery office or courier as soon as possible.

International Orders

Orders shipped outside the United Kingdom may be subject to import duties, customs fees, or local taxes. These charges are set by your local customs authority and are the responsibility of the customer.